Complains, Feedback and Lost & Found | Taxi Singapore

If you wish to report a complaint against the service of a taxi driver or provide feedback, you may contact the customer service hotlines of the respective companies.

Alternatively you may wish to contact the Land Transport Authority (LTA) at 1800-CALL-LTA (1800-2255-582). Depending on the nature of the complaint or feedback, LTA will follow up with an investigation or refer it to the taxi company, in accordance with the LTA’s disciplinary system for taxi drivers.

To lodge a complaint, you need to furnish details such as the taxi’s licence plate number, date, time and a brief account of the incident.