TransCab

Taxi company: Transcab Services
Holding company: Union Energy
Incorporated: 2004
Brand: TransCab
Colour: Red
Fleet: 1,660

Normal Taxis (Colour: Red)

• TransCab Toyota Crown (4-seater)

Starting Meter Fare: S$2.80
Current Booking (Peak): S$3.50
Current Booking (Non-Peak): S$2.50
Advance Booking: S$5.20

SMART AUTOMOBILE PTE LTD
58 DEFU LANE 1 S 539498
BOOKING HOTLINE (TRANS-LINK) : 6555 3333
LOST AND FOUND FEEDBACK/COMPLAINTS : 6555 6666
GENERAL ENQUIRIES ENQUIRY ON TAXI HIRER AND RELIEF APPLICATION : 6287 6666
GENERAL MANAGER Email: JASMINE TAN DOWNLOAD TAXI HIRER APPLICATION FORM (download and print form, fill in front and back and either mail or fax or deliver form) : 6213 0990
CALL CENTRE SUPERVISOR : 6213 0986

TransCab (Union) Review

by Tara Tan, The Straits Times

TRANSCAB
2,200 cabs and 14 operators
Tel: 6555-3333

Call service: A friendly operator always picked up within the first few rings. Cabs were confirmed within three minutes, except once when I waited for five minutes.

The pleasant lounge music they played while I was on hold made waiting less tedious, thank goodness they didn't play Abba on repeat.

On the plus side, the operator asked for my name the first time I called, and I was readily identified in subsequent calls.

Punctuality: The cabs all arrived within five minutes as promised.

I was almost always among the first two to reach my destination - ace!

For a pick-up at the Alliance Francaise in Sarkies Road, the cab driver even called me to double-check the destination.

Verdict: This company scores big for tip-top customer service. Operators and drivers are always friendly and personable.

The drivers greeted me cheerfully by name and called to update me on where they were and how much longer they were going to be. Darn, it's a secret I don't want to share.

Rating: ****